Privacy Policy

We, CallBase, operate the website www.callbase.eu, our customer checkout, and our customer portal and collect certain data from our visitors and customers as necessary. In the following privacy policy, you will learn what we do with your data, so-called personal data, and why we do it. We will also inform you about how we protect your data, when the data is deleted, and what rights you have thanks to data protection.

Who can I contact?

Responsible for this website is:
CallBase, Steffen Dreher
Rigaer Straße 58
10247 Berlin, Germany
info@callbase.eu

You can also reach our data protection officer or another data protection-relevant contact via these contact details. Please contact us at any time if you have specific questions about your data, its deletion, or your rights.

What are my rights?

You can contact us at any time if you have questions about your data protection rights or wish to exercise your following rights:

• Right of withdrawal according to Art. 7 Para. 3 GDPR (e.g., you can contact us if you want to withdraw a previously given consent to a newsletter)
• Right to information according to Art. 15 GDPR (e.g., you can contact us if you want to know what data we have stored about you)
• Correction according to Art. 16 GDPR (e.g., you can contact us if your email address has changed and we should replace the old email address)
• Deletion according to Art. 17 GDPR (e.g., you can contact us if we should delete certain data that we have stored about you)
• Right to restriction of processing according to Art. 18 GDPR (e.g., you can contact us if you want us not to delete your email address but only use it to send absolutely necessary emails)
• Right to data portability according to Art. 20 GDPR (e.g., you can contact us to receive your data stored with us in a compressed format, e.g., because you want to provide the data to another website)
• Objection according to Art. 21 GDPR (e.g., you can contact us if you do not agree with one of the advertising or analysis procedures specified here)
• Right to complain to the competent supervisory authority according to Art. 77 Para. 1 GDPR (e.g., in case of complaints, you can also contact the data protection supervisory authority in your federal state directly)

Deletion of data and storage duration

Unless otherwise stated, we delete your data as soon as it is no longer needed. Your data will also be blocked or deleted when a storage period prescribed by law expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract. Certain data may need to be retained longer for legal reasons. Of course, you can request information about the stored data at any time.

Visit to the website

If you just want to browse our website, we do not collect any personal data, with the exception of the data your browser transmits to enable the visit to the website, primarily:

• IP address
• Approximate location based on IP range
• Internet provider
• Date and time
• Last visited website
• Browser
• Operating system
• Hardware

As a protective measure in favor of your privacy, we delete or anonymize the IP address after your visit to our website. Thus, the other technical data can no longer be traced back to you and only serve anonymous, statistical purposes for optimizing our website. The purpose of the temporary storage of the data is, on the one hand, the technical necessity for establishing a connection and the correct, error-free display of our website. The IP address and the already mentioned technical data are necessary to display the website, avoid display problems for visitors, and fix error messages. The legal basis is the so-called legitimate interest, which has been reviewed in the context of the aforementioned protective measures and in accordance with the European data protection requirements from Art. 6 Para. 1 lit. f) GDPR.

Registration on the website

You have the option to register on our website and then log in at any time with a user account. To register with us, the following data is required:

• Company name
• First/Last name
• Email address

If you want to sign up for our services and pay for them, the following additional data is required:

• Address

As a protective measure, the transmission of the data you enter - just like the visit to the rest of the website - takes place via an encrypted connection. After successful confirmation, your data will be stored until you decide to delete individual data or the entire user account. The purpose of the requested data is the creation of a user account to use our services. Registration is voluntary and can be revoked at any time or the user data can be deleted. The legal basis is your consent in accordance with the European data protection requirements from Art. 6 Para. 1 lit. a) GDPR.

External services and data providers

To fulfill our services, we use the following external services and data providers:

• Superpowered Labs Inc.

  Superpowered Labs Inc. is a Delaware corporation. We use Superpowered's AI technology for our telephone services.

• Supabase, Inc.

  Supabase, Inc. with server location in Frankfurt, Germany. We use Supabase for data storage and management.

• Twilio Ireland Limited

  Twilio Ireland Limited, 25-28 North Wall Quay, D01 H104 Dublin, Ireland. We use Twilio for telephony and communication services.

• Eleven Labs Inc.

  Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016, United States. We use Eleven Labs for AI voice generation services.

• OpenAI, L.L.C.

  OpenAI, L.L.C., 3180 18th St San Francisco, CA 94110, United States. We use OpenAI for advanced AI model integration and natural language processing.

• Deepgram, Inc.

  Deepgram, Inc., 1 Montgomery St, Suite 1200, San Francisco, CA 94104, USA. We use Deepgram for automatic speech recognition.

• Stripe, Inc.

  Stripe, Inc., 354 Oyster Point Blvd, South San Francisco, CA 94080, USA. We use Stripe for payment processing.

• Microsoft Azure

  Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA (server location EU). We use Azure for text-to-speech services.

• Google Analytics

  Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. We use Google Analytics for website usage analysis.

• Netlify, Inc.

  Netlify, Inc., 2325 3rd Street, Suite 296, San Francisco, CA 94107, USA. We use Netlify for hosting our website.

• Sentry (Functional Software, Inc.)

  Functional Software, Inc., 45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA. We use Sentry for error reporting and monitoring.

• CookieYes Limited

  CookieYes Limited, 3 Warren Yard, Warren Park, Wolverton Mill, Milton Keynes, MK12 5NW, United Kingdom. We use CookieYes for cookie consent management.

Changes to this Privacy Policy

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g., when introducing new services. The new privacy policy will then apply to your next visit.